Comparative analysis of customer loyalty in islamic and conventional banks a literature review

Subagiyo, Rokhmat and Djamaluddin, Burhan and Ahsan, Muhamad (2021) Comparative analysis of customer loyalty in islamic and conventional banks a literature review. Al-Uqud : Journal of Islamic Economics, 5 (1). pp. 97-118. ISSN 2549-0850 ; 2548-3544

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Abstract

This paper aims to analyze customer loyalty to Islamic banks and conventional banks through variables studied from previous research. This study used a qualitative approach to research literature, with data collected from reputable international journal articles indexed Q3 to Q1 and nationally accredited Sinta 3 to Sinta 2. This study examines 55 selected articles about customer loyalty from 1998-2019. The analysis results show that the independent variables, moderating variables, and intervening variables in determining customer loyalty to Islamic banks and conventional banks overlap (have similarities).

Item Type: Article
Creators:
Creators
Email
NIDN
Subagiyo, Rokhmat
UNSPECIFIED
UNSPECIFIED
Djamaluddin, Burhan
pps@uinsby.ac.id
UNSPECIFIED
Ahsan, Muhamad
m.ahsan@uinsby.ac.id
UNSPECIFIED
Uncontrolled Keywords: customer loyalty; Islamic bank; conventional bank
Subjects: 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170109 Personality, Abilities and Assessment
17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170111 Psychology of Religion
17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170113 Social and Community Psychology
Divisions: Karya Ilmiah > Artikel
Depositing User: Imroatul Mufidah
Date Deposited: 23 Nov 2021 07:12
Last Modified: 23 Nov 2021 07:32
URI: http://repository.uinsby.ac.id/id/eprint/1830

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